Frequently Asked Questions

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There are three different options for paying your bills. A small fee will be applied for both pay by phone and online payments. Some examples of ways to pay your bill are:

Online: Instructions can be found on the Account Login tab. A small processing fee will be applied. 

Pay by Phone: Call 800- 336-6033 to process payments by phone. Office hours are Monday- Friday 9:00am- 4:00pm EST. A small processing fee will be applied. 

Pay by Mail: Send checks or money orders payable to Champion Utility Billing Services at PO Box 1927 Hobe Sound, FL 33475. Please include the account number on the payment. We process payments the same day we receive it, but allow up to 10 days for delivery.  

There are many ways in which meters are read, and each city, county, and property is different. Following are some examples of how we read meters:

Manual Meter Reading System: A meter reader physically accesses your meter or remote counter and reads it.

Automated Meter Reading System: With this system, typically the meter is inside a dwelling or enclosed area that is not accessible. The meter is wired to Meter Counter Modules (MCM) located in the maintenance room of your building. The MCM is then wired to the Communication Interface Module (CIM) that is located in the MPOE (Minimum Point Of Entry – main phone room) for the property. Using this technology, UMC is able to communicate with this module at any time to retrieve meter readings.

Wireless Meter Reading System: Again with this system, typically the meter is inside a dwelling or enclosed area that is not accessible. The meter is wired to a micro radio transmitter that transmits meter readings to a relay/receiver. The relay/receiver sends meter readings periodically throughout each 24-hour period to a receiver/communicator unit that is generally located in the MPOE (Minimum Point Of Entry – main phone room). UMC communicates with this receiver/communicator to download meter readings.